Is the agency licensed by the State?
Can the agency provide references?
Is the agency Insured and does it have workers comp on its employees (freeing the client from liability if a caregiver is injured)
Do they seem friendly and helpful?
Are they willing to work with you on your needs?
Can you reach someone 24 hours, 7 days a week for emergencies or unplanned care?
Will you receive a list of the rights and responsibilities of all parties involved?
Are there extra fees to work with health care providers or Admin fees?
Can the agency provide services for the days and times you want?
Are there any limits on the types of tasks performed?
How quickly can services begin?
How are problems or questions resolved?
Are the caregivers employees or contractors
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